Welcome to Active Fashion Store! These terms outline our mutual responsibilities as you enjoy our sustainable apparel. We’ve written them in clear language to reflect our commitment to transparency and ethical business practices.

1. Our Ethical Commitment

Active Fashion Store specializes in organic and recycled clothing with minimal environmental impact. By shopping with us, you support:

  • Ethically sourced materials (GOTS-certified organic cotton, recycled fabrics)
  • Carbon-conscious shipping practices
  • Textile recycling programs for returned items

2. Website Use

User Responsibilities

You agree to:

  • Provide accurate account information
  • Not misuse our site for unlawful purposes
  • Respect our intellectual property (product designs, website content)

Intellectual Property

All content (logos, product images, descriptions) remains our property. You may not reproduce materials without written permission.

3. Product Information

We take care to:

  • Accurately represent colors and materials (note: monitor settings may vary)
  • Label all organic/recycled content percentages
  • Disclose any natural variations in sustainable fabrics

Due to the nature of organic dyes, some color fading may occur with washing.

4. Ordering Process

Order Confirmation

After checkout, you’ll receive:

  • Immediate order confirmation email
  • Shipping notification within 1-2 business days

Payment Terms

We accept:

  • Visa, MasterCard, JCB
  • PayPal

Your card will be charged when we process your order. Declined payments will suspend shipment.

5. Shipping Policy

Delivery Areas

We ship worldwide except:

  • Selected Asian countries (check at checkout)
  • Remote regions with limited carrier access

Shipping Options

Service Cost Carrier Delivery Time
Standard £12.95 DHL/FedEx 10-15 business days
Free Shipping Orders over £50 EMS 15-25 business days

International Customers

You are responsible for:

  • Any customs duties/taxes (we can’t predict these charges)
  • Providing correct import documentation

6. Returns & Exchanges

Our Sustainable Returns Policy

To minimize waste:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed with tags attached
  • No returns on socks (except defects) for hygiene reasons

Return Process

  1. Email [email protected] within 15 days
  2. Ship items to: Active Fashion Store Returns, 61 Griffiths Way, St Albans, GB CH8T 6FO
  3. Refunds processed within 5 business days of receipt

Eco-Tip: Consider exchanges over returns to reduce carbon emissions from additional shipping!

7. Liability Limitations

While we maintain high quality standards:

  • We’re not liable for incidental/consequential damages
  • Total liability limited to your order value
  • We’re not responsible for carrier delays or lost international packages

8. Privacy & Data

We protect your information per our Privacy Policy. We only use data to:

  • Process your orders
  • Improve your shopping experience
  • Share sustainability impact reports (opt-out available)

9. Policy Changes

We may update these terms to reflect:

  • New sustainability initiatives
  • Legal requirements
  • Improved business practices

Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these terms:

Email: [email protected]
Mail: Active Fashion Store, 61 Griffiths Way, St Albans, GB CH8T 6FO

Thank you for supporting ethical fashion! Together we’re reducing the textile industry’s environmental impact one sustainable purchase at a time.