At Active Fashion Store, we extend our environmental commitment to every aspect of your shopping experience, from our ethically-made organic apparel to our eco-conscious shipping and returns processes.

Shipping Information

Order Processing

We carefully prepare each sustainable garment with:

  • Processing Time: 1-2 business days
  • Dispatch Days: Monday-Friday (excluding public holidays)

Shipping Options

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch

Note: We currently cannot ship to some Asian countries and remote regions. Please check at checkout if your location is serviceable.

International Orders

All international shipments may be subject to customs fees, duties or taxes which are the responsibility of the customer. These fees are non-refundable if you return your order.

Our Ethical Returns Policy

Just as we minimize waste in our production, we’ve designed a returns process that respects both your needs and our planet:

Returns Window

  • 15 days from delivery date
  • Items must be unworn, unwashed, with original tags attached
  • Exception: For hygiene reasons, we cannot accept returns on Organic & Recycled Socks unless defective

♻️ Sustainable Tip: Consider exchanging rather than returning – it reduces carbon emissions from additional shipping!

Easy 3-Step Return Process

Step 1: Initiate Your Return
Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Package
Once approved:

  • Return items in original condition with tags attached
  • Include the original packing slip
  • Use the original packaging if possible (we appreciate your eco-conscious effort!)
  • Securely pack to prevent damage in transit

Step 3: Ship Your Return
Send your package to:

Active Fashion Store Returns
61 Griffiths Way
St Albans, GB CH8T 6FO

We recommend using a trackable shipping service as you’re responsible for the return until it reaches us.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customs/duties fees are non-refundable

Exchanges

For size exchanges:

  • Follow the return process above
  • Clearly state your desired new size in your email
  • We’ll ship your new item once we receive the return
  • No additional shipping fees for exchanges within the same region

Damaged or Defective Items

If you receive a damaged or defective item (unlikely with our quality standards, but possible):

  • Contact us within 3 days of delivery
  • Include photos of the issue
  • We’ll arrange a free return label if needed
  • Receive priority processing for replacement or refund

🌱 Our Sustainability Commitment: Returned items in sellable condition are professionally cleaned and donated to environmental charities. Damaged items are responsibly recycled through our textile recovery program.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Active Fashion Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Items to return/exchange:
– [Product Name] in size [Size], quantity [X]
– [Product Name] in size [Size], quantity [X]

Reason for return: [Please specify – size issue, defective item, etc.]

For exchanges, I would like: [Specify new size(s) or item(s) if applicable]

Please advise next steps at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

For any questions about our shipping or returns policy, please contact us at [email protected]. We’re committed to making your sustainable shopping experience as effortless as possible.